MS Dynamics 365 Functional Support Consultant
Competive Salary and Excellent Benefits
Michael Glaze-Santonen
MS Dynamics 365 Functional Support Consultant

Owing to Expansion and Demand, a Professional Services Consultancy, are actively seeking a Microsoft Dynamics 365 Functional Support Consultant to play a key role in providing day-to-day support and administration of the ERP systems and working with the project team to provide support to the global user base.

This position will ideally suit candidates with prior experience in supporting either Dynamics 365 F&O ERP or Dynamics AX.

It is anticipated that this role will involve a split of remote / WFH and office-based work. E.g., 2-3 days remote. However, as the client have office space across the UK the successful candidate will never have to commute too far.

Company Overview;

A pioneering Data Analytics & Environmental consultancy, they have enjoyed tremendous success over the years and are the #39&Go to People#39& when it comes to consulting with Public and Private sector bodies on the environmental impact of factors such as City expansion and clean and waste water management.

The Team culture will suit people who embrace creative thinking, innovation, experimentation, willingness to learn, and enjoy continuous improvement both in the work done and self-development.

Role Overview;

* Monitor and maintain the D365 Application support queue (MS DevOps & Fresh Helpdesk)
* Conduct analysis to triage the assigned issues, escalate as required.
* Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
* Aim to align response times with team SLA#39&s delivering a consistently high quality of service
* Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
* Ensure that support issues are assigned, and resolutions are documented.

Knowledge / Experience Sought;

* Good working knowledge of Microsoft Dynamics 365 functional capabilities including supporting Finance & Project accounting
* Experience supporting Dynamics AX or D365 F&O
* Ideally experience troubleshooting systems to users across multiple global sites
* Experience in the release, upgrade, implementation cycle.
* Analytical minded, enjoys solving technical problems


* Microsoft Certification
* Experience supporting Dynamics AX

What#39&s on Offer;

A friendly, flexible and creative environment in which to develop your skills, challenge yourself and progress your career. A previous winner of The Times 100 top companies to work for, they are an esteemed company and are known for treating people in the right way.

You#39&ll get A competitive salary and a range of leading benefits such as: 33 days holiday (plus option to buy 5 extra days of leave), generous pension contributions, group disability scheme, share incentives, Life Assurance, free health screening, employee assistance programme and a suite of professional memberships and discounts.
Please select your CV

If you feel that you have the required experience for the position we would love to hear from you. Please send us a copy of your CV and we will be sure to consider you. If you would like to speak to us directly then please call on 0161 236 8200.